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Shipping & Delivery Details
Which carrier can I choose?
We offer FedEx, UPS, Registered Airmail, and ePacket. To arrange for DHL or other methods of shipping, please contact us directly at hello@nerolina.com.
How can I track my order?
We highly recommend that you create an account with us so that you can track the status of your order.
You can also track your order by visiting your chosen carrier’s website and inputting the tracking number we provide you.
How long will it take to process my order?
Once your payments have cleared, it will take up to three business days to pack and ship your order.
Do we ship internationally?
Yes, we do! Please keep in mind that you are responsible for any import taxes or any additional fees according to your countries legal requirements.
To find out more about this, please contact the local/regional office of the chosen carrier service.
Note: If your country is not available for selection, please contact us directly at hello@nerolina.com.
How long will it take for my order to arrive?
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- Registered Airmail takes approximately 7 to 15 days for the package to arrive. On very rare cases it can take up to 1 month.
- EMS takes approximately 3 to 5 working days for the package to arrive at the destination.
- FedEx takes approximately 5 to 7 working days to arrive at the destination.
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My order tracking says my package has been delivered but I haven’t received it. What do I do?
If you get an update from your chosen carrier informing you that your package has been delivered but you have not received anything here what you can do:
Firstly, if possible try to check with your juristic office (concierge) or neighbours to see if the package was misplaced.
Secondly, to ensure the package does not get stolen, the delivery person might sometimes stash the package a bit out of sight. Please double-check if you can to make sure this is not the case.
Please reach out to our Customer Service team at hello@nerolina.com if 24 hours after receiving notification that your package has been delivered, you still cannot find it.
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